Job Description

The main purpose of the role is to provide Customer Service and support for clients as they browse the extensive range of products within the Company's showrooms, guiding them through the buying process right from the first visit through to advice on laying the tiles once delivered.

Duties include product advice, providing design ideas, raising quotations, dealing with telephone queries, problem solving, taking payment on orders, booking deliveries, providing technical advice, sales aftercare and much more.

Required Knowledge, Skills, and Abilities

They look for people that thrive on working in a customer focused environment and pride themselves on providing the highest level of customer service. The successful candidate will need to be self-motivated, have a good eye for design, well presented, computer literate with a good understanding of basic maths. No previous industry experience is necessary, all they ask for is someone who ideally has experience working in a customer sales and service environment. Due to nature of the business and the range of bespoke products available they've found candidates that have a keen eye for creative design, fashion, art and/ or kitchen design are well equipped in complementing their offering and enjoy engaging with customers. They're also keen to hear from candidates that have experience in property sales who are looking for a change in career as customers view the products as a home improvement and this could be well suited to candidates with experience in dealing with investment purchases.