Job Description

As a Customer Care (Call Centre) Agent you will be handling all incoming enquiries from customers and their families, providing a high level of care in line with each individuals support needs. You will establish meaningful relationships with all customers that you support, including all health care professional and family members.

You will proactively respond to any/ all alerts and notifications, ensuring adherence with SLAs and escalating where required, as well as dispatching emergency services where needed.

The Customer Service Coordinator will update patient records, raise requests for Engineers to visit customers where repairs and maintenance work is required.

Required Knowledge, Skills, and Abilities

The ideal person for the Customer Care (Call Centre) role will: • Be caring in nature and able to build strong rapport/ relationships with people at all levels • Be available to work shift patterns covering days, weekends, nights and afternoons • Remain calm under pressure, managing incoming enquiries and administration support • Be a driver, able to get to a remote location in Worcestershire • Ideally have worked within customer service within a Healthcare setting • Have worked with end user customer • Have worked within a Heathcare or Call Centre and Customer Service role