Job Description

-Handling of key accounts to ensure smooth flowing contracts and continued customer satisfaction.

-Handling of potential customers - dealing with product enquiries and aftersales.

-Deal with all aftersales in the business quickly and efficiently

-Organise for quotations/prices to be sent to existing customers

-Follow up quotations where necessary to ensure orders are secured.

-Respond to all customer queries/questions quickly and efficiently and keep them fully informed as to any updates regarding projects etc.

-Dealing with any customer requests in a friendly, efficient and effective manner.

-Obtaining and checking specifications for all projects. Critical that no detail is missed.

-Checking through all projects to ensure everything in hand and going to be ready on time.

-Raising/checking/approving all sales orders to ensure 100% accuracy.

-Organise any samples or swatches required by customers.

-Take first line incoming calls with others in the team.

Candidate Attributes;

-Previous customer service experience

-Excellent telephone manner

-IT literate

-Highly organised with good time keeping skills

Required Knowledge, Skills, and Abilities