-Handling of key accounts to ensure smooth flowing contracts and continued customer satisfaction.
-Handling of potential customers - dealing with product enquiries and aftersales.
-Deal with all aftersales in the business quickly and efficiently
-Organise for quotations/prices to be sent to existing customers
-Follow up quotations where necessary to ensure orders are secured.
-Respond to all customer queries/questions quickly and efficiently and keep them fully informed as to any updates regarding projects etc.
-Dealing with any customer requests in a friendly, efficient and effective manner.
-Obtaining and checking specifications for all projects. Critical that no detail is missed.
-Checking through all projects to ensure everything in hand and going to be ready on time.
-Raising/checking/approving all sales orders to ensure 100% accuracy.
-Organise any samples or swatches required by customers.
-Take first line incoming calls with others in the team.
Candidate Attributes;
-Previous customer service experience
-Excellent telephone manner
-IT literate
-Highly organised with good time keeping skills
Reference no: 46879
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