Job Description

• Responsible for both service and sales (renewals and up/cross sell) of a varied portfolio of customers
• Provide a reliable and WOW standard of service as the single point of contact from the company
• Co-ordinate the delivery of all services to your customers using product and service specialists as required
• Clear, professional and effective communication, by telephone, email and face to face meetings
• Continuously review your portfolio to identify opportunities, risks and successes
• Manage notice of termination, non-termination invoices, and ensure lost process is completed as required
• Maintain up to date records on behalf of the customer using the appropriate systems and processes
• Renewal of contracts, providing consultation on procurement, and demonstrate high retention rates
• Ownership of tendering, price analysis and presentation of all contract proposals to your customers
• Complete data protection, data integrity and GDPR checks as required
• Resolve contract termination and objection issues at contract renewal
• Comply with updates to company procedures as a result of technology upgrades, process improvements, industry regulations, etc.
• Assist on the collection of non-payments of the company invoices
• Prepare monthly energy reports for customers such as Positive Energy Pack and flex purchasing, if relevant

Required Knowledge, Skills, and Abilities

• Account Management experience in the energy/ utility supply industry • Customer service & sales (renewals, up/cross sell)experience - demonstrate a 'can do attitude’ • Experience working to targets associated with the delivery of your role • Good at building and maintaining strong professional relationships • Good telephonemanner. • Microsoft Office including Excel, Word andOutlook. • Excellent communication and organisationalskills. • Strong attention to detail in time pressuredsituations.