Increasing customer involvement, both in person and using digital methods, ensuring tenants understand how they can influence change and actively participate in issues relating to their communities.
Develop content, post information and act as the moderator on specific social media platforms.
Seek out grant funding opportunities and prepare and submit bids where appropriate.
Promote and publicise an effective customer focused Community Engagement service
Undertake activities that meet with the organisation’s strategic objectives and improving local communities.
Required Knowledge, Skills, and Abilities
• Has experience of working in a high standard customer focused role • Can work independently and also as part of a larger team, working with various services and organisations. • Has experience of chairing and managing meetings • Has strong problem solving and decision-making skills • Experience of delivering change through engagement would be advantageous • Is able to manage their own workload and has strong organisational skills • Is a competent IT user with strong Microsoft Office and excellent social media skills • The role will involve driving therefore the post holder must hold a valid UK driving licence and have access to a car. • Experience of delivering change through engagement would be advantageous