Job Description

Description

Key Tasks:
1. To be the customer service contact for UK accounts
2. To keep the sales department informed of any data relevant to their accounts.
3. In liaison with sales, verify prices with the customer on all orders for existing business.
4. Assist sales department with demand forecasting received from customers.
5. To obtain agreement from the Production Planner for all order delivery dates.
6. To send order acknowledgements to customer.
7. To enter orders on to the Navision order processing system.
8. To liaise with customers and ensure conformance to agreed delivery dates.
9. Daily review of scheduled deliveries with production manager
10. Ensure complaints received direct from the customer are communicated to and actioned by the QC dept.
11. Maintain and send stock reports to customers.
12. Support to Sales Team to resolve payment issues that may result in an account being suspended.
13. Support Accounts Department to resolve invoice queries.

Required Knowledge, Skills, and Abilities

The successful candidate would ideally be from a rigid packaging customer service background, but related industries will be considered. Hours 8-5 Monday to Friday with 1 hour for lunch.