Job Description

- To develop and broke a portfolio of profitable general insurance business
- To manage the provision of insurance cover for both prospective and existing customers in a customer focused and compliant manner and within agreed service standards and timescales;
- To manage the renewal, mid-term adjustments and lapsed policy processes ensuring that all customers are dealt with in a professional manner within the remit of the compliance procedures
- Provide support to Unit Manager at customer meetings ensuring client documentation is accurate and any subsequent action points are carried out.
- Ensure that all inbound or outbound calls are answered to agreed service levels,
- Acquire, maintain and record an accurate level of appropriate product and regulatory knowledge and skill as is appropriate for the role.

Required Knowledge, Skills, and Abilities

- Proven track record of working within a Customer Service environment - Effective ability to use verbal and listening skills to aid communication and negotiation techniques. - Ability to work independently and as part of a team. Effective time management and ability to prioritise workload. - Good planning, organisation, time management and prioritisation skills. - Minimum 1 years Insurance experience