Job Description

KEY ACCOUNTABILITIES:

• Registering new patients prior to treatment at the Centre and check in returning patients on the APAS/Mosaiq system; taking financial details concerning insurance cover or other means of payment.
• To review Outpatient lists for each day and check all relevant medical records, imaging and results are ready for each clinic.
• To liaise with Consultants and their secretaries, managing the weekly and daily scheduling and bookings, changing lists and chasing results as required.
• To check in patients, updating their registration details on the Mosaiq and A-PAS systems. Ensure all patients complete an information sheet and notify the relevant Consultants of any late arrivals or cancellations.
• To direct patients promptly to the relevant area, both within the Oncology Clinic and Main Hospital if needed. To deal with general enquiries directly or on the phone.
• To make follow up appointments as required on the Mosaiq and A-PAS system and book additional tests as requested by the Consultant.
• To inform those concerned of changes in clinic times and cancellation of clinics.
• To provide support to the Main Reception, Medical Records Department and general office duties and assistance in other areas should the need arise.

THE BENEFITS:

Competitive salary and benefits package that includes access to private healthcare cover after 1 years’ service and also a range of lifestyle and financial well-being benefits.

Required Knowledge, Skills, and Abilities

Developed numeracy and literacy (equivalent of O level/GCSE pass). Highly effective communicator – written and verbal. IT literate to a good standard (MS Office). Administrator duties for 1 year or more. Worked in a front line customer service role/reception. Able to work evening shifts. Well-presented/ high standard of personal turnout.