Job Description
Duties to include -
- Responsible for both service and sales of a varied portfolio of customers
- Provide a reliable and amazing standard of service as the single point of contact
- Co-ordinate the delivery of all services to your customers using product and service specialists as required
- Clear, professional and effective communication, by telephone, email and face to face meetings
- Continuously review your portfolio to identify opportunities, risks and successes
- Manage notice of termination, non-termination invoices, and ensure lost process is completed as required
- Maintain up-to-date records on behalf of the customer using the appropriate systems and processes
- Renewal of contracts, providing consultation on procurement, and demonstrate high retention rates
- Ownership of tendering, price analysis and presentation of all contract proposals to your customers
- Complete data protection, data integrity and GDPR checks as required
- Resolve contract termination and objection issues at contract renewal
- Comply with updates to company procedures as a result of technology upgrades, process improvements, industry regulations, etc.
- Assist on the collection of non-payments of invoices
- Prepare monthly reports for customers
Experience in sales and/or service would be beneficial, and energy experience is ideal but not essential.
Our client is looking for someone who can demonstrate a 'can do attitude’ and go that 'extra mile’. You will also need to be a team player, self-motivated and have excellent communication and organisational skills.