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Online Customer Service Representative
  • United Kingdom - Scotland - Glasgow -
1 year ago
Customer Service
Permanent,Full-time
Job Description

The purpose of this role is to provide administrative support to the Online Trading team including collation of the seasonal product edit, efficient management of product data and uploads to the site and sample management. You’ll be responsible of the data entry of product information into the seasonal product planners and ensure core product data, such as product hierarchy and item attributes is accurate.

In this role, you’ll request assets to brands and share to the photographic studio, so products are managed through image production efficiently by checking daily statuses. You’ll manage all product uploads onto the website including QA of product imagery and copy, ensuring publishing deadlines are met. You’ll communicate all brand launches and status updates to Online Trading team and assist with the set up and running of promotions and seasonal sales.

In return, you’ll be rewarded for your contribution with excellent benefits. These include a staff discount of up to 33%, a generous pension and life insurance, plus 22 days’ holiday and your birthday off.


Required Knowledge, Skills, and Abilities
The role requires an efficient administrative professional who is detail-oriented, accurate, highly organized, flexible and reliable with the drive to develop a career in luxury retailing. The candidate should demonstrate the ability to handle multiple competing priorities in a fast-paced environment where teamwork is key. We’re looking for someone: Excellent Microsoft Excel skills are required. Organized & efficient, with an ability to priorities workload. Experience in e-commerce retailing. Desire to learn new technologies. Good at timekeeping and managing workload independently. Clear interest in retail and product. Knowledge of Google Analytics or similar preferred. A natural analyst with the ability to understand and act from results. Proficiency in Microsoft Office applications including Outlook and Word.

Reference no: 47624

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