Job Description

The main duties would be:

• Prepare the instance for Paris update
• Establish Automated Testing for ITSM Modules (Incident, Problem, Change)
• Adjust Flow for catalogue items which require AD processing to automatically execute required changes
• Establish platform health check activities (including interfaces) for ServiceNow platform
• Perform role review and adjust the Organisations role profiling
• Document access control framework

Support including but not limited to:

• Resolution and escalation of ServiceNow related issues and risks
• Proactive monitoring, maintenance and support of system performance, data, capacity and capability and recommending improvement opportunities
• Training, guidance, and 'Show and Tell' sessions of developed solutions
• Creating specialist knowledge and governance documentation to support best practices and developing standards for ServiceNow
• Carry out patching activities
• Managing upgrades, patches and system clones to the platform

Development of the following system modules:

• Self Service Portal (with Flow Designer)
• ITSM Module
• CMDB & Foundation Data
• Knowledge Management

Desirable

• Integration and orchestration knowledge.
• Knowledge of the newly offered products in Madrid and New York (Workspace,
• Workbench, ATF, Self Service Portal)
• HTML, XML, CSS & JSON
• JavaScript development independent of and within the ServiceNow framework
• Exposure to Agile working methods

Required Knowledge, Skills, and Abilities

Significant and demonstrable commercial experience in the following areas: Experience of New York (or higher) version of the platform Able to demonstrate knowledge of the platform mechanics and best practices Experience working with Import Sets and Transform Maps Knowledge of CMDB & Asset Management Experience in development of at least one of the following: Self-Service Portal (beyond Catalogue Items) AD Integration Scoped Applications Strong teamwork, self-managing and self-initiative, coaching, collaboration & communication skills