Job Description

The role will include:

To provide full administration support to the Commercial Account handler.

To learn and maintain a knowledge of company policy and be able to provide guidance on such, to clients and answer basic claims queries. To liaise across departments as necessary

To review files and administer new business.

Work closely with other team members to ensure any client receives a prompt and efficient response. To track information as appropriate to ensure a satisfactory conclusion is reached.

To maintain client relationships by providing excellent customers service. Ensuring work is carried out with accuracy, confidentiality and deadlines are meet.

To assist with post and phone duties as and when required

To deal with accounts queries, as directed

To process data and payments

Required Knowledge, Skills, and Abilities