Job Description

Our client is looking for someone who is a professional and multi skilled individual, who can demonstrate a very high level of customer focus and attention. You must be commercially minded and a strong relationship builder, with experience negotiating with suppliers and customers.

Duties to include -

• Responsible for both service and sales of a varied portfolio of customers
• Provide a reliable and amazing standard of service as the single point of contact
• Co-ordinate the delivery of all services to your customers using product and service specialists as required
• Clear, professional and effective communication, by telephone, email and face to face meetings
• Continuously review your portfolio to identify opportunities, risks and successes
• Manage notice of termination, non-termination invoices, and ensure lost process is completed as required
• Maintain up-to-date records on behalf of the customer using the appropriate systems and processes
• Renewal of contracts, providing consultation on procurement, and demonstrate high retention rates
• Ownership of tendering, price analysis and presentation of all contract proposals to your customers
• Complete data protection, data integrity and GDPR checks as required
• Resolve contract termination and objection issues at contract renewal
• Comply with updates to company procedures as a result of technology upgrades, process improvements, industry regulations, etc.
• Assist on the collection of non-payments of invoices
• Prepare monthly reports for customers

Experience in sales and/or service would be beneficial, and energy experience is ideal but not essential.

Required Knowledge, Skills, and Abilities