Job Description

The post holder will work across several front of house customer facing positions as well as fulfilling back of house office administrative tasks, on a weekend-only (Sat/Sun) basis. They will be responsible for proactively converting general V&A visitors/ exhibition ticket buyers into engaged Members in collaboration with the Visitor Experience and Retail teams. The post holder will also provide service support to existing V&A Members at both the Members’ Room Desk and ground floor Reception Desk, as well as via email and phone. The role will provide administrative support to the Membership Office during quieter times and at the beginning and end of desk shifts when the Museum is closed.

Required Knowledge, Skills, and Abilities