Job Description

These roles sit within the Litigation Operations Allocations Hub (LOAH) and involve working across the four teams that form the hub and support the litigation casework teams. The work of company is varied, demand driven, and time focused which requires a positive and focused attitude to achieve the team’s objectives. The post holder must demonstrate flexibility and proactively engage with business needs.

We are busy and fast paced team which would suit individuals who pay attention to detail and have an adaptable approach to deliver work to a high standard. The role requires a solid proficiency in MS Office, including Excel, Word and Outlook.

The key responsibilities of the Administrative Assistant role include the following, but are not limited to:

• Assist in the monitoring of the litigation inbox; processing litigation and enquiries in a timely manner, responding or redistributing to colleagues as appropriate
• Processing the intake of litigation work, triaging cases whilst keeping clear audit trails
• Allocating litigation to the casework teams in line with the routing guidance and standard operating procedures, ensuring that incoming litigation claims are brought to the attention of the relevant team leader promptly
• Create and maintain records on internal databases, trackers and spreadsheets
• Maintain data quality; import and export data using excel and internal databases
• Process and action all enquiries from business areas
• Maintain file holds and digital records.
• Processing post and correspondence; linking to file, informing relevant caseworkers and maintaining digital records
• Request data and information from business areas
• Complete general casework actions
• Call for and dispatch case files ensuring all files are tracked into the internal systems

Behaviors

We'll assess you against these behaviors during the selection process:

• Delivering at Pace
• Making Effective Decisions
• Managing a Quality Service
• Working Together

Benefits

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension

Required Knowledge, Skills, and Abilities

Experience of working together, demonstrate adaptability and proactively engage with changing priorities. A good proficiency in MS Office, including Excel, Word and Outlook. Show enthusiasm for work, is professional and customer focused. The ability to effectively use databases and work with excel spreadsheets. Confident working in line with policies, procedures and rules that apply to the job. Confident communicating with a range of stakeholders.