Job Description

The Service Desk Team Leader should have extensive and demonstrable experience of use and support of the following systems and platforms:

        VMware ESXi

        Microsoft Hyper-V

        HPE Networking (SAN switches and LAN switches)

        SAN Technologies (HPE 3Par, Nimble, Dell Unity, SC)

        Windows Server 2019, 2016 and 2012

        Microsoft Clustering technologies

        Microsoft Office 365

        Active Directory, ADFS, Group Policy

        Corporate wireless systems such as Cisco Meraki & HPE Aruba

        Backup technologies such as Veeam/Arcserve

It would also be beneficial to have experience of:

        VMware Site Recovery Manager

        VMware Horizon

        Citrix XenServer

        Citrix Provisioning Services

        Citrix XenDesktop/XenApp

        Citrix NetScaler Gateway

        Multi-factor authentication

        Microsoft SQL 2014, 2012 and 2008

        Microsoft SCCM, SCVMM and SCOM

        Anti-virus technologies

        Web and E-mail Security

        Cisco Networking (switches and routers)

Qualifications

Due to the complex technical nature of this role, it is expected that the candidate will possess or be seeking to pursue as many of the following professional qualifications as possible:

       VMware certified (VCA, VCP)

       Microsoft certified (MCP, MCSA, MCSE)

       Cisco certified (CCENT, CCNA)

       Veeam certified

       ITIL Foundation (V3 or v4) certified

Required Knowledge, Skills, and Abilities