Job Description

• Managing incoming and outgoing calls to high quality business standards.
• Working with own initiative to fully utilise available data to answer queries and resolve
• issues.
• Working to service delivery KPI’s
• Dealing with customer enquiries on products, pricing, delivery schedules and more.
• Processing high volumes of orders accurately onto inhouse system.
• Ensuring customer adhere to agreed payment terms, including taking Credit Card
• payments verbally.
• General office administration with electronic filing.
• Multi-tasking, managing numerous time critical workloads.
• Working to fixed business deadlines.
• Working collaboratively with multiple departments to achieve acceptable customer
• outcomes.

Required Knowledge, Skills, and Abilities

Possess a passion for delivering excellent customer service Experienced in dealing with inbound service enquiries by phone and email, query resolution and order processing Excellent telephone manner Experience of working in a fast-paced environment, meeting department KPIs Must be able to work as part of a team and use own initiative Good time keeping along with attention to detail are key Must show a willingness to learn about the business. Experience of working in a similar role IT literate in Microsoft Educated to a GCSE standard A ‘Level/NVQ in Business studies or equivalent Experience of using a CRM system