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Sales Administrator
  • Manchester, Lancashire
2 years ago
£18000 - £20000
Administrator
Permanent
Job Description
  • Managing incoming and outgoing calls to high quality business standards.
  • Working with own initiative to fully utilise available data to answer queries and resolve
  • issues.
  • Working to service delivery KPI’s
  • Dealing with customer enquiries on products, pricing, delivery schedules and more.
  • Processing high volumes of orders accurately onto inhouse system.
  • Ensuring customer adhere to agreed payment terms, including taking Credit Card
  • payments verbally.
  • General office administration with electronic filing.
  • Multi-tasking, managing numerous time critical workloads.
  • Working to fixed business deadlines.
  • Working collaboratively with multiple departments to achieve acceptable customer
  • outcomes.

Required Knowledge, Skills, and Abilities
Possess a passion for delivering excellent customer service Experienced in dealing with inbound service enquiries by phone and email, query resolution and order processing Excellent telephone manner Experience of working in a fast-paced environment, meeting department KPIs Must be able to work as part of a team and use own initiative Good time keeping along with attention to detail are key Must show a willingness to learn about the business. Experience of working in a similar role IT literate in Microsoft Educated to a GCSE standard A ‘Level/NVQ in Business studies or equivalent Experience of using a CRM system

Reference no: 4811

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