Managing incoming and outgoing calls to high quality business standards.
Working with own initiative to fully utilise available data to answer queries and resolve
issues.
Working to service delivery KPI’s
Dealing with customer enquiries on products, pricing, delivery schedules and more.
Processing high volumes of orders accurately onto inhouse system.
Ensuring customer adhere to agreed payment terms, including taking Credit Card
payments verbally.
General office administration with electronic filing.
Multi-tasking, managing numerous time critical workloads.
Working to fixed business deadlines.
Working collaboratively with multiple departments to achieve acceptable customer
outcomes.
Required Knowledge, Skills, and Abilities
Possess a passion for delivering excellent customer service Experienced in dealing with inbound service enquiries by phone and email, query resolution and order processing Excellent telephone manner Experience of working in a fast-paced environment, meeting department KPIs Must be able to work as part of a team and use own initiative Good time keeping along with attention to detail are key Must show a willingness to learn about the business. Experience of working in a similar role IT literate in Microsoft Educated to a GCSE standard A ‘Level/NVQ in Business studies or equivalent Experience of using a CRM system