To monitor and report on the services within the scope of contract with an aim to continuously improve the service delivery to the client.
This position provides a unique opportunity to be one of the key players at the Centre of a dedicated and established team of staff providing crucial support services for this prestigious client.
The individual will need to be a well-presented customer focused operative with a “concierge” approach to the client’s business users, emphasizing communication and quality as part of their role.
Responsibilities will include:
Demonstrate a positive “can do” attitude to the client and end users.
Providing regular progress reports and service updates.
Understanding the contract specification and ensure due compliance.
Liaising with client and end users on services and building use.
Manage the MoJ estate meeting room and car park booking system.
Maintaining records on OR’s and reporting monthly to enable invoicing to be accurate. Recording in systems to enable recharges to be applied.
Producing a monthly spreadsheet showing ad-hoc additional works to be invoiced
Inputting of wages for the cleaning operatives, liaising with the Account Manager for overtime and contractual hours
Ensuring that accurate records of staff attendance are maintained and checking that all wages are paid in accordance with OCS procedures and policies
Ensuring all Health & Safety regulations are known and strictly adhered to at all times
Monitoring helpdesk activity and allocating reactive tasks to staff, as necessary.
Closing helpdesk tasks in line with contract requirements
What will you get in return?
An enhanced pension scheme (above auto enrolment rates) - to save for the future
Life Assurance – to protect your family should the worst happen
25 days holiday, plus 8 bank holidays on top
Option to purchase additional annual leave
Private Medical Insurance – to protect you
Access to 100s of high street discounts
Financial Wellbeing support - Access to low interest loans
Recognition scheme ‘OCS Stars’- monetary rewards given to top performers
Training and Development- apprenticeships, e-learning, English as a Second Language and our award nominated ‘Impact’ Programme
Long Service Awards
Cycle to work scheme- discounted bicycles
Access to our Employee Assistance Programme- 24-7 Health & Wellbeing Support
Successful candidates for this role, who meet the eligibility criteria, may have the opportunity to undertake a formal work-based training course under our commitment to personal and professional development through the Government’s apprenticeship scheme
Required Knowledge, Skills, and Abilities
A Level or further higher education or evidence of work in a similar role. IT Literate, MS Office/competent in the use of Excel, PowerPoint although training can be given. Demonstrable track record of excellent client/customer relationship management and customer facing skills. Experience of office administration. Strong written and verbal communication skills. Self-motivating, confident and enthusiastic. A good communicator. Approachable. Customer focused with attention to detail. Logical, systematic, organized and able to priorities workloads. Tenacious with strong analytical and problem-solving skills. Able to manage large amounts of data.