Job Description

We have an award-winning apprenticeship programme too, so could offer you the opportunity to earn qualifications alongside completing your core training for the role.

Skills and experience

Experience for the role would be an advantage, but isn’t essential, with our structured induction and ongoing training plan to support you in your role, it’s about what you can bring as a person.  You’ll need to:

• Be comfortable working as part of a team, in a fast-paced environment (if it’s from within food and beverage that’s an added bonus!).
• Have a passion and natural flair for delivering an outstanding level of customer service and dealing with a wide variety of people.
• Have good computer skills.
• Be a natural problem solver.

What is a Team Member?

Following your induction and with our amazing ongoing training you will:

• Be an multi-skilled team member from welcoming and checking in guests into the hotel for their stay to serving them in the bar and restaurant.
• Be on hand to answer any questions or queries you’ll be more than happy to share your knowledge about our products and services; as well as the local area and surroundings.
• Understand our systems and brand standards that enable you to deliver an outstanding guest experience.
• Be able to deal a problem, should it arise, and go the extra mile to solve it.

Required Knowledge, Skills, and Abilities