Job Description

You would be tasked with providing a high standard of support, working closely alongside the Sales Manager. Acting as the first point of contact for sales queries and working to resolve any issues in a timely and satisfactory manner. Key responsibilities will include but are not limited to…
o Processing orders and updating internal CRM and Finance systems as well as customer records
o Working to agreed targets & KPIs
o Monitoring stock and ordering supplies
o Providing after-sales support
o Provide support to sales in strengthening customers' base
o Answer and respond to customer inquiries regarding products or services via phone, email, web query
o Generate lead possibilities and communicate to the sales department
o Provides any necessary data or reports to the sales team
o Various ad hoc administrative tasks as required including diary management, procurement support etc

The Candidate
o Experience providing a high standard of sales support, comfortable in a fast-paced sales environment
o Demonstrable passion for delivering excellent levels of customer service
o Strong communication skills, able to communicate effectively at all levels - verbally and written
o Experience using Gallinet People Hours, Salesforce, Glenigans, Microsoft Applications, or Sage would be ideal
o Versatile, able to use own initiative, skilled at prioritising a varied and high-volume workload
o Proven analytical and problem-solving skills
o Methodical, organised approach and able to work effectively under pressure
The job may be suitable for candidates who have experience as the following: Customer Service Coordinator/Administrator, Sales Support, Business Development, Logistical Administrator, Support Coordinator, Administrative Support Assistant, Customer Services Administrator. 

Required Knowledge, Skills, and Abilities

Experience providing a high standard of sales support, comfortable in a fast-paced sales environment o Demonstrable passion for delivering excellent levels of customer service o Strong communication skills, able to communicate effectively at all levels - verbally and written o Experience using Gallinet People Hours, Salesforce, Glenigans, Microsoft Applications, or Sage would be ideal o Versatile, able to use own initiative, skilled at prioritising a varied and high-volume workload o Proven analytical and problem-solving skills o Methodical, organised approach and able to work effectively under pressure