Job Description

• Provide great service for equipment and services
• Work with the Solutions Delivery team /Support Team making sure the IT service is met
• Carry out customer issues which includes external support
• Resolve customer issues efficiently
• Working with partners and suppliers making sure a smooth service as required
• Create knowledge-based documents to share information for the team
• Diagnose faults within the technical systems and escalate where needed
• Contribute to the team objectives and department vision
• Support the IT infrastructure needed to support and deliver IT services
• Manage and support the team performance and pinpoint any issues that need to be improved

Requirements

• ITIL Certification in Service Management
• High level of knowledge in a specialist support climate
• High knowledge of Cisco Networking
• Understanding of Windows server which include virtual environments
• Experienced within complex/ resolution incidents
• Positive attitude taking on IT responsibilities at short notice
• Must have good written and verbal communication

Required Knowledge, Skills, and Abilities