Job Description

Responsibilities:

- Build and maintain strong, long-lasting customer relationships

- Resolve issues and challenges faced by customers and deal with complaints to maintain trust

- Understand how the customers measures internal success criteria/ key deliverables and be able to effectively convey how products can add value to their business in order to support them in the delivery and optimisation of their objectives

- Manage and facilitate knowledge sharing activities to bring together customers and the wider company team and feedback any risks and commercial impacts that may arise so the company can plan

- Manage internal awareness around customer needs, requirements & challenges to help shape product roadmaps

- Maintain business CRM system with outputs of relevant activities

- On-board new suppliers and co-ordinate internal resources such as training to ensure their adoption, engagement and on-going success

- Track scheme progress on a monthly basis and report on performance against target

- Attend weekly/monthly customer calls as required

- Pre-sales support for product demos (including North America)

- Support Oversight/Co-ordination for named accounts

The most suitable person for this role will be able to prioritise multiple tasks to meet deadlines, have an excellent team ethic, and be driven to drive improvements in products and processes.

Candidate Attributes:

- Agricultural/Farming Knowledge

- Excellent written and oral communication skills

- Ability to interact at all levels both internally and externally

- Proactive - ability to adapt approach and come up with new ideas

- Self-motivated with a track record of delivering to meet business objectives

- Able to prioritise and manage own workload effectively

- Attention to detail/ability to analyse data

Required Knowledge, Skills, and Abilities