Job Description

Help Desk duties including answering and logging calls to the Help Desk. Providing reports on volumes of calls and other management information as required.
* Attending to Facilities calls, effecting resolutions or escalating to the appropriate service provider.
* Reception duties
* Meeting room duties including taking bookings and cancellations for rooms. Setting up meeting rooms to the booking requirements.
* Security duties, including signing out and collection of passes and production of passes,
* To collect and process the post from around the office. To collect and distribute boxes of papers for hearings, arranging couriers where necessary. To keep updated all postal logs for special delivery and courier items.
* Providing training for temporary members of staff.
* Escalate problems in line with the escalation process within the Facilities team.

Required Knowledge, Skills, and Abilities