Job Description

We are looking to fill this post with someone who enjoys meeting people and working in a team in a fast-moving Financial Services environment. You will need you to be able to plan and prioritise your workload, work accurately, with attention to detail, good communication and IT skills. Call centre experience is not essential.

• Processing inbound customer bereavement notification calls with a compassionate and mature approach.
• Dealing with email queries from customers and clients whilst ensuring agreed SLA’s and KPI’s are achieved
• Completion of Business Administration apprenticeship qualification
• Process inbound and outbound correspondence including scanning & attaching documents, ensuring an excellent level of service is consistently delivered, whilst ensuring service levels and key goals are achieved
• Accurate input of data & encryption of files
• Documenting accounts thoroughly with clarity & transparency
• Carry out a range of administrative tasks to support operations as well as other departments
• Complying with government legislation and guidelines laid down by the FCA/CSA//DBSG/ICO as well as working within strict company guidelines and that of their clients’
• Development towards dealing with complaints
This is an exciting opportunity to join the world’s market leader in the highly specialised area of probate debt recovery industry.

Required Knowledge, Skills, and Abilities

Excellent Communication – both written and verbal • Good IT Skills • Ability to establish good working relationships • To work well under pressure and to be able to work with people from a variety of backgrounds