Job Description

Major Responsibilities (How Will I Make an Impact?):

• Work as a Named Resource for a group of Strategic D2L customers in administering their Learning Environment
• Complete our training to become fully Certified
• Maintain, expand and research knowledge of our Learning Environment, as well as other products offered by us
• Leverage customer relationships to create and enhance internal processes which encourage better knowledge of and attention to customer needs
• Own outcomes vs tasks
• Focus relentlessly on exceptional stakeholders’ experience
• Make clear decisions in a timely manner
• Challenge the status quo – make enhancement/improvements suggestions
• Identify conflicting priorities and take ownership for resolving them
• Treat people with respect and courtesy
• Invest time and resources to grow and develop

Required Knowledge, Skills, and Abilities

Minimum 2 years' experience in a supporting and/or administering the Learning Environment. Full understanding and knowledge of the specific tasks that are required in administration of a Learning Management System (LMS) including, but not limited to the following: Management of users and groups including learners, instructors, ASCs, etc. Enrolment of users into appropriate courses. Configuration of permissions and settings. Bulk course copying and editing. Product Consultation. Provide client with feedback on effective practices for implementation of tools. Document and report all changes for auditing.. Maintain and expand working knowledge of our Solutions. Demonstrated ability to complete multiple tasks concurrently and deliver results under pressure. Strong project organizational and time management skills. Strong relationship building skills and conflict negotiation skills. Strong written and verbal communication skills; including the ability to present technical issues to a non-technical audience. Strong ability to document all tasks that would be required for auditing purposes. Self-starter, capable working independently and remotely when needed. Ability to think critically; to identify problems and to generate, evaluate and implement solutions in real-time.