Collection of overdue debts via telephone or email communication
Sending out reminder letters for overdue debts in accordance with company procedures
Reporting of aged debts
Maintain the debtor escalation process
Liaise with Finance team in respect of customer credits or refunds
Required Knowledge, Skills, and Abilities
• Previous experience in a similar role • Profession approach in dealing with issues • Knowledge of debt procedures • Highly organised with a methodical approach • IT skills including Microsoft packages • Clear and confident communicator • Knowledge of 'Qube' system is desirable • Sending out reminder letters for overdue debts in accordance with company procedures