Job Description

That applies as much to our people as it does to our members. So, as well as a highly competitive pay package, you’ll enjoy: complimentary breakfasts; regular onsite physical and mental wellness workshops; on-site health checks; annual flu jabs, and access to our full range of partners and rewards.

It’s what we call offering shared value, because a healthy, happy team is good for us, good for our members, and good for you.

As our Customer Service Administrator - Life Insurance, you’ll get the benefits our members enjoy, including:

- Our award-winning private Vitality Health insurance + wellness incentive programme

- Access to The Vitality Programme – Apple Watch, Waitrose and Partners, Garmin, Champneys Spa days, half price gym memberships, Disney Store discounts to name a few!

- Personal health fund + Life Assurance

- Stakeholder Pension Plan with employer contribution

- 25 days annual leave + Bank holidays + option to buy and sell 5 more.

- Flexible benefits package

- Internal incentives, competitions, and awards – a chance to win football and sports tickets or even be in with a chance to have a holiday of a lifetime

- A genuine opportunity to grow and establish a long-term career

Our Customer Service Administrator - Life Insurance will be required to answer high volumes of servicing and technical queries from Vitality members via telephone alongside supporting queries regarding policies and making adjustments to existing insurance plans.

Excellent administrative experience is essential to be considered for the role with strong attention to detail due to the variety of insurance products we offer. You will support and share your knowledge with team members to ensure effective solutions are found and that productivity targets are met.

Required Knowledge, Skills, and Abilities

Previous experience working within Administration and customer service based environment - Strong attention to detail essential - The ability to actively listen and question around our members needs to effectively find solutions in a timely manner - A good understanding of recent technology to help provide technical support for our members - Excellent verbal and written communication skills - Time management – working effectively towards targets - Passionate about delivering the highest level of customer service to our members - Adaptable, Independent and positive towards change