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Customer Service Administrator - Early Mornings
  • Manchester, Lancashire
2 years ago
£18000 - £22000
Administrator
Permanent
Job Description

The main duties of a Customer Service Administrator are: 

  • Taking inbound calls from referred customers who require a replacement vehicle after a breakdown or accident.
  • Processing claims.
  • Responding to all customer queries in a welcoming, positive and professional manner, providing a first class customer support service.
  • Understanding customer needs and requirements, working to exceed these at all times.
  • Taking customer information and adding it accurately to an in house system.
  • Liaising with third party companies.
  • Offering guidance and support to customers ensuring they are well informed and valued at every stage.
  • Handling all issues/complaints in a timely and sensitive manner, ensuring a successful outcome. 

Required Knowledge, Skills, and Abilities
1. Have previous experience of working in a similar position, i.e. customer service and/or administration 2. Ideally have experience in credit hire or insurance services. You will have excellent listening and verbal/written communication skills coupled with strong organisation and IT experience.

Reference no: 4949

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