The main duties of a Customer Service Administrator are:
Taking inbound calls from referred customers who require a replacement vehicle after a breakdown or accident.
Processing claims.
Responding to all customer queries in a welcoming, positive and professional manner, providing a first class customer support service.
Understanding customer needs and requirements, working to exceed these at all times.
Taking customer information and adding it accurately to an in house system.
Liaising with third party companies.
Offering guidance and support to customers ensuring they are well informed and valued at every stage.
Handling all issues/complaints in a timely and sensitive manner, ensuring a successful outcome.
Required Knowledge, Skills, and Abilities
1. Have previous experience of working in a similar position, i.e. customer service and/or administration 2. Ideally have experience in credit hire or insurance services. You will have excellent listening and verbal/written communication skills coupled with strong organisation and IT experience.