Job Description

The main duties of a Customer Service Administrator are: 

• Taking inbound calls from referred customers who require a replacement vehicle after a breakdown or accident.
• Processing claims.
• Responding to all customer queries in a welcoming, positive and professional manner, providing a first class customer support service.
• Understanding customer needs and requirements, working to exceed these at all times.
• Taking customer information and adding it accurately to an in house system.
• Liaising with third party companies.
• Offering guidance and support to customers ensuring they are well informed and valued at every stage.
• Handling all issues/complaints in a timely and sensitive manner, ensuring a successful outcome. 

Required Knowledge, Skills, and Abilities

1. Have previous experience of working in a similar position, i.e. customer service and/or administration 2. Ideally have experience in credit hire or insurance services. You will have excellent listening and verbal/written communication skills coupled with strong organisation and IT experience.