Job Description

The ideal candidate must have a positive and enthusiastic attitude with a genuine passion for providing a professional customer service experience. We are looking for a team player who is able to priorities, multi-task, and manage their time effectively.
This roles objective is to achieve and maintain the highest possible customer service standards in line with our Customer Service Policy.
Key areas of responsibilities include:

• Resolving customer care issues in order to prevent their escalation.
• Logging, keying and tracking stock, and identifying and reducing unallocated stock.
• Arranging fittings and work using the fitting diary.
• Liaising with fitters, clients and sites/sales.
• Participating in office duties, such as answering phone calls, managing incoming and outgoing post, and carrying out general housekeeping tasks.
• Ensuring all administration tasks are accurately completed and in line with our compliance standards.
• Utilizing a variety of computer programmes to complete tasks efficiently.

In return you will be offered a benefits package which includes a competitive bonus, 32 days holiday including 8 bank holidays, contributory pension scheme, healthcare, life cover and staff discount.

Required Knowledge, Skills, and Abilities

Commitment to working well under pressure and as part of a team. Articulate, computer-literate, and excellent communication skills. At least 5 GCSE’s or equivalent at Grade C or above, including Math and English. Proven experience in an administration role.