Job Description

Overseeing the HR Operations team you will work with them to drive performance, ensure compliance and deliver an exceptional customer service.

Accountable for ensuring the accurate and consistent delivery of key transactional HR activities including; issuing of employee contracts, staff changes, data management and reporting, on- boarding of new starters, processing of leavers accurately and generally ensuring the integrity of data held on Workday (our chosen HR system).

Key Responsibilities:

1. Act as the first point of escalation for any queries or issues that the team are not able to respond to directly.
2. Carrying out monthly audit checks and addressing any issues with the team whilst ensuring that appropriate controls are in place to monitor workloads and activity (eg Workday generated reports)
3. To manage the pensions function within the team which will involve ensuring CCS responds to any change in process, data validation and correction is carried out on a regular basis and processes associated with starters and leavers are followed.
4. Responsible for the payroll checking and sign off each month, this includes liaising with colleagues in Finance to obtain approval
5. Act as point of contact for Cabinet Office queries relating to data requests, FOI, security related queries or other escalated queries.
6. Ensure that the team is appropriately resourced at all times, carrying out any recruitment activities that may be required.
7. Oversee any internal activities relating to team or dept changes that take place within CCS ensuring Workday is updated, employees are contacted (as applicable) , any reports/systems are updated and amended to reflect change.
8. Ensure that the team is kept up to date with any communications and represented at all regional meetings such as Payroll Consortium, Pensions Forum's
9. Manage any GCO COSoP transfers or requests for data - map data on a monthly basis to ensure consistency between Workday and GCO SOP report.
10. Manage Childcare and Cycle to Work processes ensuring that orders are authorised and invoices paid in a timely manner by the team.
11. Support Pay Award activities as and when required.
12. Support and lead improvement initiatives which result in highly effective and efficient processes and services across the HR Operations function

1. Resources and Finance

1. Manage yourself, your team and other resources within your area of responsibility to best effect so as to strengthen professionalism, to achieve objectives and to ensure the required level of service demanded by the customer is achieved at all times.

1. Staff and Communications

1. Manage HR Operations meetings and activity log to ensure that the team are delivering and process change is driven forwards
2. Carry out regular 1-2-1 meetings with team members ensuring that they are delivering against agreed objectives, performance is managed and training is put in place where relevant.
3. Ensure that any changes where the employees are impacted is supported with appropriate communications (intranet notices, targeted emails etc)

Required Knowledge, Skills, and Abilities

Strong proven team leader experience from within an HR Operations function with some remote team management experience In depth knowledge of HR, Payroll and Pensions administration functions and processes Experience of implementing audit controls and processes Capable of building strong and trusted internal working relationships across the business and functions in order to deliver required results, including with senior stakeholders Attention to detail and experience of delivering high quality service in a fast paced environment A high level of verbal and written communication skills Highly organised and able to balance several commitments simultaneously. Experience of working with a range of stakeholders at all levels Previous Civil Service experience is highly beneficial CIPD qualified or working towards a qualification