Job Description

The administrative officer works as part of an administrative team and will be expected to complete the full range of administrative tasks, on a rotational basis. Full training will be provided.

The specific tasks, responsibilities and accountabilities of the post holder will include:

• Provide administrative support to the regional asylum team
• Undertake a range of administrative tasks such as file movement and tracking, logging correspondence, issuing decision letters
• Answer public enquiries on asylum matters.
• Preparing claimants files for interview/decision by establishing where barriers exist and working to clear these.
• Maintaining records on Casework IT systems
• Scanning casework files and correspondence and uploading onto storage platforms.
• Drafting responses to letters/emails sent by claimants and representatives.
• Working with casework teams across the country to arrange appointments for claimants.
• Serving documentation to claimants and representatives for both negative and positive decisions.
• Preparing casework files for appeal including preparation of bundles for court.
• Reviewing files prior to sending these to storage and other teams.
• Meet and Greet customers as they arrive in our office for interview and liaise with other staff.
• Undertaking bio metric enrolments of asylum customers, also including fingerprints and photos.
• Conduct operating mandate checks on cases within specified timeframes
• Monitor and update local spreadsheets accurately

Required Knowledge, Skills, and Abilities