Job Description

The post holder will support a manager with the administration and workload, undertaking tasks as required to assist the manager. They will be aware of, and to comply with, statutory and local procedures and good administrative practice in the work undertaken, suggesting relevant improvements as required. The post holder will work flexibly within the CYAD Service areas as required ensuring that their skills, expertise, and knowledge are fully utilized. They will ensure effective and efficient service delivery in compliance with the Council’s customer service standards and it’s CREATE values.

Required Knowledge, Skills, and Abilities

The successful applicant will have: Degree level education or equivalent relevant work experience. Knowledge of general administrative practices including financial and information technology. Working knowledge of computer systems and databases. Knowledge of the principles of delivering excellent customer service. Awareness of customer needs and expectations within a business support environment. Knowledge of working to statutory & legislative standards within a business support function. Experience communicating with customers both internal and external, dealing tactfully and sensitively with clients and other staff members by telephone.