Job Description

This includes the day-to-day running and maintenance of contract and client requirements as required by the project manager.

The successful candidate should be competent across Microsoft office and ideally have experience working with spreadsheets and databases, as well as the ability to build relationships with installers, clients and suppliers.

What to expect

·Ensures the tracking of trends, by assessing the pace and productivity of a project using Microsoft Excel and other software

·Arranges project stock delivery and ensures the right stock is with the right installer on time.

·As and when required attends team meetings and acts on outcomes

·Confronts issues openly and quickly.

·Continually defines ways to increase customer (internal/external) satisfaction.

·Meet operational performance targets and agreed service level agreements to ensure that team deadlines and expectations are met, working towards ‘right first time’ philosophy.

·Supports Project Managers with their administration tasks such as scheduling (using our own software) and client calls as well as examination of job data to ensure the job is completed to our standards

·Communicate internally/externally to act on any issues

Required Knowledge, Skills, and Abilities

·Administration experience ·Excellent communication, organisational & time management skills ·Proficient computer skills encompassing all aspects of Microsoft Office, particularly Excel ·Flexible & analytical in approach ·Strong team player with a “Can Do” attitude ·Work on own initiative ·Attention to detail/articulate ·Ability to multi-task ·Track record of ability to deliver against targets and within set timescales ·Confident operating within peer groups and liaising with customer and clients ·NVQ Level 2 or 3 Business Administration or Customer Service desirable, but not essential.