Job Description

• Promote the Company Mission Statement at all times.
• To work closely with Care Manager, assisting in any matters arising, maintaining continuity in day-to-day running in Managers absence and ensuring Manager is aware of all relevant information.
• Deal effectively with all enquiries, either Service Users, Head Office, Social Services, Regulators and sales representatives, and any other outside agencies.
• Issue Offer of Acceptance letter and contract to new residents/families and attach to system.
• To complete the Residents’ Monthly Audit accurately and within the timeframe given to ensure the accurate billing is produced.
• To ensure that all payments received are recorded in the appropriate way and information communicated to Head Office staff.
• Assist with the care and safe keeping of Service Users’ personal property and property belonging to the Home.
• Responsible for maintaining the Home’s Petty Cash, along with the Home Manager.
• Record all purchases on the company credit card, upon receipt of statement, collate all receipts along with authorisations and return to Head Office within specified timeframe.
• Type out any letters etc., at the request of the Care Manager or the Person in Charge.
• To assist in dealing with any relatives/Service Users/staff complaints and seek the assistance of the Care Manager.
• To assist in end to end recruitment processes
• To assist with the induction of new starters, ensuring they are welcomed in to the team. Informing the People Champions of any offers made/new starters.
• Assist in HR Processes like absence reports, update records in relation to sickness , absence, holidays, ensure disclosure and right to work information is kept up to date and assist in rolling out document updates.
• Working accurately to deadlines set for daily, weekly and monthly tasks and reports within the home and for Head Office.
• Maintain good housekeeping of all systems ensuring current status at all times i.e. E-Learning, DBS, Careblox and Income Processing.
• Archiving relevant documentation in line with company policy and procedures.

Required Knowledge, Skills, and Abilities

• Demonstrate basic computer knowledge, specifically use of Word, Excel and email. • Have good organisational skills and be able to manager time and workload effectively in a fast-paced environment. • Have a general knowledge of payroll and financial processes. • Able to demonstrate an ability to manage pressure, prioritise tasks and communicate effectively at all levels. • Genuine interest in working in a care environment.