Job Description

• Assist with completion of daily documentation and provide detailed information to update our systems.
• Deliver quality facility service through timely and accurate processing to billing.
• Answer incoming calls, greeting callers, providing information, transferring calls and/or taking messages as necessary.
• Resolve customer needs and inquiries, by reporting and analyzing activity.
• Close interaction with Customer Service for transaction processing, status updates and investigations.
• Maintain 100% accuracy on data entry into system.
• Monitoring timely dispatch from drivers and facility to processing data, including end of day documentation.
• Review and interpret files, records, and other documents to obtain information to respond to requests.
• Receive, document, investigate and resolve customer, employee and/or vendor concerns/complaints, and elevating serious issues to Customer Service.
• Generate reports as required.
• Co-ordinate deliveries to customer sites.

Required Knowledge, Skills, and Abilities

2+ years of administrative experience within retail, hospitality or corporate industry. Strong knowledge of administrative process and procedures. Ability to research, analyze, interpret, and document transactions and issues following standard procedures provided. Intermediate to Advance computer systems knowledge (Microsoft office suite, etc.). Good communication skills both written and verbal. Proven experience in improving processes and procedures. A positive "can-do" attitude and approach to responsibilities with an ability to meet new challenges and changes with an open mind. Strong attention to detail, all work accurate and performed to a high standard. Excellent organizational skills.