Job Description

You will thrive on delivering exceptional customer service, where you meet and greet our customers and make them feel at ease and comfortable. You will manage appointments by email and telephone and support our customers with their enquiries on treatments and their insurance and costs.

What you’ll do:

• Manage administrative tasks accurately and efficiently and support your team during busy times.
• Liaise closely with clinical colleagues to ensure that client reports and correspondence are issued within the required timeframes
• Ad hoc administrative duties to assist the team
• Assist in bookings of mammograms
• Support customer enquiries on our services and products
• Will need to be flexible to cover other London Centre’s if required
• Dealing with customer’s results, referrals, letters and reports for our clinics in the UK.
• Supporting our clinics with clinics letters
• Chasing any outstanding reports from our partner scanning Centre’s
• Supporting with internal quality audits

Our benefits are driven by what matters to our people. It’s important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically. 

Administration you’ll be eligible for:

• 25 days holiday, increasing through length of service, with option to buy or sell

• Pension

• Onsite gyms or local discounts where no onsite gym available

• Various family friendly benefits

Required Knowledge, Skills, and Abilities

What you’ll bring Exceptional customer service, communication and administration skills. Have experience working in a similar role, ideally in healthcare or dental. Good MS Office skills and ideally have experience using booking systems. Collaborates in a team environment. Organized, flexible and proactive. Exposure or experience working in healthcare is a bonus. Understanding hospital, health or dental patient terminology preferred.