Job Description

After a number of years driving rapid implementations across all areas of the TSA, the team must now focus on adoption of the template to realise intended business benefits. Additionally, it is key that the global template remains fit for purpose and therefore 2020 will include assessment and deployment of improvements prioritised.

Key Accountabilities

• Maintain global training materials in relevant formats including but not limited to: process books, training videos; eLearning materials; quick reference guides; and training courses
• Continuously liaise with the Global Process team to identify and plan updates required, and migrate them to the relevant formats
• Manage the use of standard templates for all global documents
• Maintain relevant storage locations to enable self-service by end-users, such as the global intranet or Adonis BMPN tool
• Where required, support the development of Global / Local training material by external third-party suppliers
• Assist markets to customisation materials locally where agreed
• Collect feedback from user communities to assess experience and identify gaps or improvements to the global materials

Key Personal Attributes

• Very good communication skills (written / oral), given English is not the first language for a large part of our end-user community
• Meticulous attention to detail, able to work in an organised way, speedily and accurately, juggling a number of tasks at once to tight deadlines.
• Experience of working as part of a team and dealing with a wide range of people, many of whom form part of the management team.
• A real problem-solver, pro-active and thinks ahead to avoid potential issues. Resourceful, a proven willingness and ability to take own initiative and stay calm under pressure.
• Ability to quickly understand business context and how operations run
• Drive high levels of team engagement, living the DAN values: Agile, Ambitious, Pioneering, Collaborative, and Responsible

Knowledge and Qualifications

• Good knowledge of MS Office software (Word and PowerPoint especially). SharePoint and Adobe Captivate knowledge is a bonus.
• Experience of using a BPMN system (Adonis preferred)
• Experience developing training materials or other equivalent documents utilising various formats, preferably for an ERP programme
• Basic project management skills to enable successful delivery of key milestones, including the identification of priorities, risks and barriers that require action.
• Familiarity with finance business processes

What you’ll get from us

Dentsu Aegis Network is a fantastic place to work with many great benefits on offer including 25 days’ annual holiday, Pension, Cycle to Work Scheme, and get your Birthday day off!

Not only is it an incredibly fun place to work but as part of a multinational organisation there are many opportunities to advance your career within the wider business once you have proven yourself.

About Dentsu Aegis Network (DAN)

DAN is headquartered in London and operates in 145 countries worldwide with more than 45,000 dedicated specialists. Dentsu Aegis Network is Innovating the Way Brands Are Built for its clients through its best-in-class expertise and capabilities in media, digital and creative communications services.

Our values and behaviours:

Agile – Anticipate business needs, continuous process improvement, be flexible whilst maintaining high standards

Pioneering – Being constantly curious, be bold in challenging the status quo, support a culture of openness

Ambitious – Strive for excellence, drive hard to achieve, learn from experiences

Responsible – Uphold the highest levels of integrity, lead by example, be courageous in raining concerns

Collaborative – Operate as one finance team locally and globally by sharing best practice and following standard practices and processes

Inclusion & Diversity

We value the strength diversity brings to our business and are working hard to build a more inclusive workplace through partnerships with Stonewall, Business Disability Forum and Business in the Community’s race and gender equality campaigns. We are happy to discuss all flexible and agile approaches to working for all our roles – we can’t promise we will be able to offer you everything you want or need but we do promise to discuss it with you openly and honestly.

If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with the recruiter who contacts you.

Required Knowledge, Skills, and Abilities

• Good knowledge of MS Office software (Word and PowerPoint especially). SharePoint and Adobe Captivate knowledge is a bonus. • Experience of using a BPMN system (Adonis preferred) • Experience developing training materials or other equivalent documents utilising various formats, preferably for an ERP programme • Basic project management skills to enable successful delivery of key milestones, including the identification of priorities, risks and barriers that require action. • Familiarity with finance business processes