Job Description

The receptionist role is primarily to support the Home Manager, employees and residents with administrative duties to ensure the smooth and efficient operations within the home including, meeting deadlines on requests from Head Office, financial procedures and information returns. Responsible for the collation of data to enable invoicing to be carried out in conjunction with finance.

We aspire to provide our employees with a truly rewarding opportunity to proactively shape the company culture and influence the development of the business. This really is an exciting time to join us. We offer a challenging and rewarding environment for proactive and innovative individuals to flourish and develop.

Duties and Responsibilities

Marketing

• Provide a welcoming and friendly environment as the primary contact point for visitors and telephone enquirers;
• Maintaining and promoting a positive image with a strong emphasis on customer service skills;
• Liaise with visitors and potential residents to the home, ensuring they are welcomed in a professional and friendly manner and all queries responded to accordingly;
• To update and log any customer enquiries onto the home’s Income Processing software and proactively manage any follow ups as required, such as issuing brochures or any other company literature.
• Actively market the home and assist with ‘Show-around’ and engage positively with both prospective residents and their families.

General Administration

• Engage with the Recreation and Activities Co-ordinator to ensure a varied programme of events to encourage resident participation and stimulation;
• To maintain Resident and employee confidentiality and privacy in line with Information Governance;
• To attend and actively participate in staff meetings and staff training sessions as required;
• Provide support and assistance to the administrative team in the home as and when required, and act as the focal point to cover their duties when absent;

We offer unrivalled employee benefits as our staff are at the heart of our achievements and future vision.

• Competitive salaries and generous holiday allowance

• Ongoing personal development plan and career progression

• Team Meal Offering

• Free uniform

• High street discount vouchers

• NEST work place pension contributions

• Long service awards and vouchers

Required Knowledge, Skills, and Abilities