Job Description

As one of our New Partner Assistants, you will support the New Partner team to deliver against our objectives to drive forward Partner recruitment for a diverse range of category product areas in order to strengthen our unique product proposition.
Working within our New Partner team, you will be responsible for assisting with the New Partner application process; liaising with prospective Partners, recording detailed contact management reports and supporting the wider team to implement best practice processes for recruiting and on-boarding Partners.
You will be naturally confident, collaborative and conscientious with a passion for great products, an eagerness to learn and an inherent desire to champion small business success. This role would suit a process driven, highly organized individual who brings energy, a creative eye and initiative.

What you’ll be doing

• Supporting the daily management New Partner applications, reviewing opportunities and liaising with prospective Partners to understand their businesses, as well as declining unsuccessful applications through the CMS system
• Guiding Partners through their onboarding journey; working closely with them from sign up to going live, ensuring the onboarding checklist is completed end to end
• Supporting storefront reviews you will apply a Customer lens to storefront pages, product listings and delivery settings and recommend changes that will improve the Customer experience and in turn their potential for growth.
• Providing day to day administrative support for the New Partner team including pipeline management, data gathering, entry and sales reporting
• Assisting the New Partner Curators in liaising with prospective Partners, acting in the role of brand ambassador; championing our business values, ways of working and effectively communicating what sets us apart from other competitive platforms and retailers
• Liaising with the Financial and Legal Team to ensure required documents are correct
• Helping in the planning and running of any New Partner activities or events; including the potential for virtual pitch ups, planning meetings and webinars

Required Knowledge, Skills, and Abilities

An inherent passion for product and the small business environment - understanding the opportunities and challenges that this presents. Impeccable eye for detail to support best practice information gathering and processes. Commercially aware and customer focused. Strong initiative and confidence in communicating and building relationships with internal and external stakeholders using good communication and presentation skills (Excel, Google Workspace/Gmail). Highly organized and responsive with the ability to multi-task and adapt to a fast trading environment. Experience of working in an e-commerce environment and with a Customer Management System (CMS) would be advantageous.