Job Description

Directly responsible for customer service operations

• Maintain the client order portfolio, from order intake and confirmation to delivery
• Customer data creation and maintenance, respecting client-specific conditions and requirements
• Update commercial and payment terms
• Create and maintain orders linked to special operations, internal clients and local Press Offices
• Perform stock allocations across the wholesale and retail networks in the region, following regional prioritization strategies defined by regional sales teams
• Track shipments, manage client blocks based on commercial or financial issues
• Ensure follow-up and resolution of any claims linked to order or delivery issues, proposing solutions to satisfy the interests of company and the client
• Control the Return to Vendor process; initiating returns and liaising with the quality control and logistics teams as necessary
• Coordinate with other regions, consolidate data and reporting for clients who operate a global logistics network
• General operational support of regional sales teams while acting as administrative point of contact for clients

Required Knowledge, Skills, and Abilities

You will join a dynamic and client-oriented team. You will interact with several stakeholders across functions and countries, including finance teams, logistics, sales, marketing, etc. You have gained a first solid experience in sales administration, ideally in the fashion environment. Any additional language is a plus (i.e. French). SAP (PR1) and Office knowledge. You are structured, autonomous, hands-on and able to manage priorities. You maintain a constructive and positive attitude even under pressure. You have a strong ability to multi-task and are process-orientated.