Job Description

About Us

Young Epilepsy is the children and young people’s epilepsy charity. What sets us apart is our focus on giving a voice and a platform to people who have the condition, so that we are able to learn from them and support changes in societal understanding, attitudes and responsiveness - providing higher quality health, education and family support services as a result. Increasingly, we are developing our digital platforms and on-line offers to children and families.

 

We fund pioneering research into epilepsy in partnership with Great Ormond Street Hospital and the UCL Institute of Child Health. We run a special education school and college in Lingfield, Surrey and also provide health and residential care services.

 

We exist to create a society where children and young people with epilepsy are enabled to thrive and fulfil their potential. A society in which their voices are respected, and their ambitions realised.

 

Your Main Responsibilities

• Prioritise and issue work instructions
• Provide CAFM reports
• Maintain accurate records
• Undertake regular archiving of records
• Operate the helpdesk function and monitor the workflow in line with agreed SLA’s (Service Level Agreements)
• Escalate overdue tasks
• Monitor the levels of stores materials via CAFM to ensure timely ordering and delivery
• Manage expansion and use of CAFM system whilst also dealing with system problems

 

What we need from you

• Experience with Personal Digital Assistants
• Sound IT knowledge
• Experience compiling reports
• Customer service experience
• Health and safety experience
• Ability to manage own workload
• Excellent interpersonal skills and strong communicator
• Capable of working in a demand driven service

Required Knowledge, Skills, and Abilities

• Experience with Personal Digital Assistants • Sound IT knowledge • Experience compiling reports • Customer service experience • Health and safety experience • Ability to manage own workload • Excellent interpersonal skills and strong communicator • Capable of working in a demand driven service