Job Description

An Operational Support Officer is required to provide effective and efficient administrative and technical support and maintain high levels of customer satisfaction within the Service including: Street Environment Service; Waste Operations; Surveying; Technical Draughting of Drawings; Presentation/Graphical Communications; Financial Management; Sustainability; Performance Management and Business Development. Responsibilities include:

• Respond to complex enquiries gathering information from various sources to compile responses to a high standard
• Control and respond to correspondence, ensuring Council deadlines are met
• Data input for local IT applications, such as Excel, Access, Word and other council systems
• Provide input to develop general office processes and procedures
• Minute management team meetings
• Manage and respond to enquiries in a team mailbox
• Be the focal point for all customer and internal enquiries
• Produce content for internal communications such as weekly mailouts, monthly newsletter and Yammer
• Liaise with the Council’s press office to achieve effective positive publicity for the work of the Division
• Undertake projects/Project work as required, to ensure project are delivered within time scales and to budget.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

“Essential Requirements” – Please check to ensure that your CV addresses the following items:

• Your address (including post code) and a telephone number so that we can reach you during working hours
• Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
• Your availability to work either immediately, or at short notice.
• ***Qualification details and all other experience/skills relevant to the job role to help support your application (and help us to help you!) – please give full details within your CV document.
• Knowledge & Skills:
  • An understanding of the principal responsibilities of, and the key issues facing, local government.
  • An awareness of the environment issues facing an inner central London Borough.
  • Excellent customer service skills to respond to complaints/enquiries verbally and in writing.
  • Good communication skills to liaise and to work constructively with frontline staff and managers.
  • Ability to develop and maintain systems, including financial, IT and performance review systems, necessary for the delivery of cost effective, high quality services.
  • Ability to prioritise and work effectively, under pressure and within tight schedules.
  • Experience of and the ability to, deputise the role of line manager, to control the workload of individuals and of the team, and to train staff in their duties.
  • The ability to work within and promote environmental and sustainability policies and practices.
• Experience:
  • Professional, office or administrative experience in a complex organisation.
  • Experience and ability of working with and supporting a senior Director.
  • Project management experience (desirable).
  • Proven minute takings skills and experience.
  • Experience in the various forms of public consultation techniques and working effectively towards user participation to meet Customer/Client expectations and requirements.
  • Excellent IT skills and to be adaptable to use a number of bespoke software applications and word processing, spreadsheets, presentation packages, databases, Autocad/GIS.
  • Report writing, including publicity material and to present information and advice clearly and concisely.

Other preferable/desirable details to include on your CV, if applicable:

• Any local authority/public sector experience.
• Any relevant qualifications held or being studied for.
• Valid driving licence.

Required Knowledge, Skills, and Abilities

o An understanding of the principal responsibilities of, and the key issues facing, local government. o An awareness of the environment issues facing an inner central London Borough. o Excellent customer service skills to respond to complaints/enquiries verbally and in writing. o Good communication skills to liaise and to work constructively with frontline staff and managers. o Ability to develop and maintain systems, including financial, IT and performance review systems, necessary for the delivery of cost effective, high quality services. o Ability to prioritise and work effectively, under pressure and within tight schedules. o Experience of and the ability to, deputise the role of line manager, to control the workload of individuals and of the team, and to train staff in their duties. o The ability to work within and promote environmental and sustainability policies and practices.