Job Description

The Service Administrator will be responsible for supporting the Field Engineers out in the field, making sure everything runs smoothly and is on plan. A key part of this role will be managing the service orders from front to back. Other duties will include making outbound telephone calls to customers to set clear expectations, supporting the field engineer’s diary day to day, managing the engineer’s spare parts inventory, as well as completing warranty claims. Another element would be to support any roll out of new processes and tools and systems from time to time, to ensure results are achieved.

All suitable candidates should reside no more than 50 miles away from the vacancy location. Candidates who live outside of the requirement will not be considered.

What experience & skills do you need to succeed in this role?

 

·  Understanding of diary management
 

·  Previous administration and coordination experience
 

·  Understanding of route scheduling
 

·  Excellent communication skills
 

·  Case management skills
 

·  Ability to prioritise workload
 

·  Good interpersonal skills
 

·  Previous experience in change management
 

·  Understand the KPI performance across the Field Engineers
 

·  Good attention to detail
 

·  Able to multitask and meet tight deadlines
 

·  Able to work under own initiative
 

·  Experience using MS Office Word, Excel, PowerPoint, Visio & Outlook
 

·  SAP advantage but not essential

Who are we and what is it like to work with us?

With a decade’s experience helping some of the world’s biggest brands, we are an industry-leading field and experiential marketing agency with a team of over 1000 across the UK and Ireland, accelerating brand performance. You will be the live connection between brands and their audience, so every day will be different. Working at Blue Square is exciting, challenging and incredibly rewarding!

And lastly, I know you are thinking…what are the benefits & development?!

Firstly, working with a leading technology brand, you will get hands on with all the latest tech devices and receive best in class training on these. We are passionate about growth and we aim to provide every employee with a clear development plan, with regular reviews that enables them to achieve their career goals.

Our commitment to you…
We understand that we are currently living and working in unprecedented times and that this may cause uncertainty. We want our applicants to know that we are committed to the recruitment and onboarding process for this and so the experience will be reflective of our culture of embracing change, agility in our processes and putting our people first. This means the hiring (and potentially onboarding) of this role will be completed entirely remotely. We will work with our candidates to make this process a smooth and accessible as possible. Thank you.

Required Knowledge, Skills, and Abilities

What experience & skills do you need to succeed in this role? ·  Understanding of diary management ·  Previous administration and coordination experience ·  Understanding of route scheduling ·  Excellent communication skills ·  Case management skills ·  Ability to prioritise workload ·  Good interpersonal skills ·  Previous experience in change management ·  Understand the KPI performance across the Field Engineers ·  Good attention to detail ·  Able to multitask and meet tight deadlines ·  Able to work under own initiative ·  Experience using MS Office Word, Excel, PowerPoint, Visio & Outlook ·  SAP advantage but not essential