Job Description

Job Description

The main purposes of this role are:

• To be the key contact for specific customers with regards to ordering & deliveries
• To be the key contact point for the sales/business development team, providing both an internal & external liaison point
• Ensure sales orders are entered accurately onto the system
• Dealing with customer service issues relating to deliveries

 

Key Responsibilities:

• Ensuring orders received are for the correct quantities/prices
• Placing orders accurately onto the system and sending to the correct haulier
• Completing sales orders when delivered
• Dealing with delivery failures & discrepancies
• Issuing invoices
• Liaising with supply chain contacts to ensure stock availability for customers
• Taking sales leads and ensuring they are passed onto the correct person
• Administration & ad hoc tasks as required by the sales/business development team
• General office administration
• Covering other members of the customer service team during holidays

Person Specification

The individual must have:

• Good I.T skills, particularly Excel & Outlook
• Ability to prioritise workload
• Organisational skills
• Sage Line 50 experience or similar
• Experience of processing orders
• Excellent customer service skills
• Excellent communication skills
• Ability to cope under pressure & work to deadlines

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
 

Required Knowledge, Skills, and Abilities

• Good I.T skills, particularly Excel & Outlook • Ability to prioritise workload • Organisational skills • Sage Line 50 experience or similar • Experience of processing orders • Excellent customer service skills • Excellent communication skills • Ability to cope under pressure & work to deadlines