Job Description

 Full training will be given on the full suit of bespoke business tools we use. If you have excellent IT skills, strong numeracy and analytical sklills and a can do attitude this is the job for you.

 

Key Responsibilities

• Effectively implementing and developing accurate database reports in a timely and effective manner.
• Accurately following control practices for changes to software and games, through to delivering efficient communication of all changes internally and externally.
• Working effectively within a team of deployment administrators, managing your individual tasks, whilst incorporating a solid working knowledge of the overall team objectives and goals.
• Effectively organise and follow through on the reporting and co-ordination of deployment activities efficiently, meeting set deadlines.
• Collaborate with Marketing for the coordination of customer gaming machine promotions on a local, regional and national basis, liaising with internal and external colleagues on timescales, promotion content and duration.
• Perform game testing prior to release of new content to the estate and accurately document any issues encountered.
• Proactively and accurately follow SG Gaming processes and practices including gambling industry commission standards.
• To act as a role model and deliver on all principles and standards required at SG Gaming.
• SG Gaming is a developing environment and the post holder will therefore be expected to undertake other appropriate duties as required.
• Respect and adhere to confidentiality in all areas relating to SG Gaming and employees.
• Adhere to health & safety requirements through to maintaining a safe and clean working environment.
• Escalate any issues detected in a timely manner with a clear understanding and communication of the issue.

Skills/Knowledge/Experience

Essential

• Good IT skills, intermediate Excel user, with experience of database technologies and experience using Microsoft Outlook an advantage.
• Establish and maintain positive customer service relationships which will be mostly through telephone and email contact and ensure high expectations are being met.
• Ability to work under pressure on own initiative with minimal supervision
• Strong numeracy and analytical skills.
• Effective time management skills with the ability to meet set deadlines.
• Excellent internal and external customer liaison skills.
• Strong written and verbal communication skills with a good email and telephone manner.
• Attention to detail with the ability to analyse information.
• Proven team player with the ability to work on own initiative with minimal supervision.

Desired

• JIRA knowledge
• Basic understanding of networking
• Knowledge and experience working in the gaming industry
• Any knowledge of the development and testing cycle for large scale software deployments

Required Knowledge, Skills, and Abilities

• JIRA knowledge • Basic understanding of networking • Knowledge and experience working in the gaming industry • Any knowledge of the development and testing cycle for large scale software deployments