Administrator
Contract
Job Description
- To be responsible for administration support for the business unit.
- To follow the company Health & Safety, & Environmental policies.
- To ensure a high level of quality, efficiency and consistency in providing the administration support for internal and external customers.
- Contribute to a culture of continuous improvement with all department staff.
- To respond to telephone queries and emails received by the factory service centre.
- To support and carry out warehouse functions during peak times of the day
- To assist the factory service centre in all administration matters with regards to workshop/training/warehouse activities.
- Responsible for ensuring monthly reports are submitted on time.
- At all times be responsible for the safety of yourself, other staff and visitors, in and around your immediate work area.
- To be responsible for inputting and coordinating the quotations to customers.
- To liaise with the training department for training queries.
- To provide cover for the servtech admin team.
- To maintain and log carrier delivery/collection queries
- To resolve customer delivery/collection queries
- To carry out booking in and packing of workshop repairs, including consigning parcels when required.
- To prepare management reports for service KPI's.
- To liaise with the service supervisor/technicians in order that emails are answered in a timely manner.
- To provide proactive support for customers regarding their workshop repairs and training requirements.
Required Knowledge, Skills, and Abilities
- Training Good general standard of education with a minimum of GCSE (or equivalent) Grade C or equivalent in English and Maths
- Experience Administration support in a workshop/service environment (Essential)
- Knowledge Microsoft Office (Excel, Word, Access) (Essential)
- Good communication skills (Essential)
- Ability to enter data accurately (Essential)
- Knowledge of administrative processes and procedures (Essential)
- Organising, planning skills and customer service/workshop/training background (Essential)
- Qualities Positive attitude/outlook
- Flexible approach
- Excellent verbal and written communication skills (Essential)
- Factors Ability to work flexibly to meet the needs of the business (Essential)
- The ability to work under own initiative and as part of a team to ensure a high level of quality service is maintained to external and internal customers.
Reference no: 5228