Job Description

Key accountabilities in the role:

• IT Service desk experience in a 2nd or 3rd line support role
• Excellent communication, customer service and telephone skills
• Abile to support a variety of technologies such as...
• Windows 10 operating systems
• Office 365/ O365
• Web applications
• Desktops, Laptops and Printers
• Mobile phones and telephony
• Active Directory services
• Able to work in a fast-paced environment that is intent on delivering resolutions to customers in a timely manner
• Demonstrate commitment and enthusiasm for service quality and customer focus.

Required Knowledge, Skills, and Abilities