IT Helpdesk Engineer
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United Kingdom - Scotland - Edinburgh -
Permanent,Full-time
Job Description
Key accountabilities in the role:
- IT Service desk experience in a 2nd or 3rd line support role
- Excellent communication, customer service and telephone skills
- Abile to support a variety of technologies such as...
- Windows 10 operating systems
- Office 365/ O365
- Web applications
- Desktops, Laptops and Printers
- Mobile phones and telephony
- Active Directory services
- Able to work in a fast-paced environment that is intent on delivering resolutions to customers in a timely manner
- Demonstrate commitment and enthusiasm for service quality and customer focus.
Required Knowledge, Skills, and Abilities