Establish Automated Testing for ITSM Modules (Incident, Problem, Change)
Adjust Flow for catalogue items which require AD processing to automatically execute required changes
Establish platform health check activities (including interfaces) for ServiceNow platform
Perform role review and adjust the Organisations role profiling
Document access control framework
Support including but not limited to:
Resolution and escalation of ServiceNow related issues and risks
Proactive monitoring, maintenance and support of system performance, data, capacity and capability and recommending improvement opportunities
Training, guidance, and 'Show and Tell' sessions of developed solutions
Creating specialist knowledge and governance documentation to support best practices and developing standards for ServiceNow
Carry out patching activities
Managing upgrades, patches and system clones to the platform
Required Knowledge, Skills, and Abilities
·Excellent attention to detail ·Highly organized ·Calm, confident communicator ·Previous mortgage administration experience is essential Please note that it is essential that you have previous experience of working in the mortgage market in a similar role. You will have a good knowledge of products and services within the current mortgage market.